Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Once dispatched, delivery takes 5–8 business days depending on your location and courier services.

Do you offer tracking?

Yes. Once your order has been dispatched, you'll receive tracking information via email so you can follow your delivery.

What payment methods do you accept?

We accept secure online payments through our trusted payment partners. Available payment methods will be displayed at checkout.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible at lovedfromdayonesupport@gmail.com. We'll do our best to assist.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order and include photos of the item. We'll work with you to resolve the issue as quickly as possible.

How do I choose the correct size?

Please refer to the sizing information provided on each product page. If you're unsure, feel free to contact us for assistance before placing your order.

Do you offer returns or exchanges?

For hygiene reasons, lingerie items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect. Please review our Refund Policy for full details.

Is my payment information secure?

Absolutely. Your payment information is processed through secure, encrypted payment gateways and is never stored by us.

How can I contact you?

You can reach our support team at:
📧 lovedfromdayonesupport@gmail.com
We aim to respond within 24–48 business hours.

What does "Made To Celebrate You" mean?

At Loved From Day One, we believe every woman deserves to feel confident, beautiful, and celebrated. Our carefully selected collections are chosen to help you embrace your femininity and feel your best every day.